Part 2
As I walked the one-eighth mile back to the Explorer, parked on the nursery end of the building, I studied the receipt. Twelve bags of sand, weed killer and two pair of one dollar gloves should not add up to $89.
The sand was five dollars a bag. That was wrong. I know the sign said $3.28. I hopped in the Explorer and drove back up to the other end to the loading dock. I went in and checked the bags of sand.
I ordered the wrong one. I wanted patio sand. That was $3.28. Construction sand was $5. I got back in line. By now the mechanical woman was on break. When I made it to the register I explained to Alan (they all wear name tags) that I wanted to return the sand I had just bought and buy patio sand.
“I can’t do returns at this register,” he explained. “You have to go down to the service desk.” I felt my face get red.
“Yes, I should have known that,” I said. “Okay. I need patio sand. 12 bags. I’ll just get it now and take this first purchase to the service desk afterward.”
He rang it up. “I’ll need someone to load it,” I said.
He picked up the intercom. “Tom to the loading dock. Tom to the loading dock.”
Poor old Tom was a busy guy.
I stood outside for about five minutes when Tom came out. “Are you sure you want patio sand?”
He was a young guy with a beard, eager to be helpful. “I don’t know. I’m working on a patio,” I said.
“Well, everybody working on that kind of thing gets the general purpose sand.”
“Where’s that?”
“In the nursery at the other end of the store.”
I felt sick. I had parked there initially, asked for sand, was sent clear up to the other end with construction stuff, bought the wrong sand, walked back to the Explorer, bought more sand and now this wasn’t right?
I sighed, thanked him and drove back to the nursery, parked and walked half the distance of the building to get my money back.
I stood in line for the third time in 45 minutes. When I reached the woman, I realized I recognized her from other returns. She’s a small woman in her mid-thirties, and tawny. Tawny colored hair, light green eyes and blondish cast to her skin. When I first saw her a year ago I was struck by her potential beauty. She has a small nose, high cheekbones . . . and front teeth blackened with cavities. She rarely smiles and when she does it’s very fleeting.
“Can I help you?”
“Uh, this is a little confusing. I bought construction sand, which wasn’t the right kind so I went back and bought patio sand but Tom said I didn’t want that either. I want the sand that’s in the nursery. That’s what Tom said. So I need to return them.”
She looked suspicious and studied the receipts. “You just bought two loads of sand and never even loaded them? You want credit back?”
I nodded. “That’s about it.”
“Do you have your card?”
I pulled out my credit card. She studied it and decided I wasn’t a crook. . .just a really bad shopper.
When I signed my receipt she looked at it. “Does that say Dennis Miller?”
I must have sighed because she followed it up with, “I won’t say anything. I’m sure you hear it all the time.”
I nodded. “Yes.” For the record, I was born three years before the other Dennis Miller. I had the name first. He just staked more territory with it.
The tawny woman and I were friends now.
I walked back to the nursery and found Dick. “Where would I find the general sand?”
Dick was spraying shrubs. He pointed to the bins at the end of the building. “Back there, row 5, last bin,” he said pleasantly.
I walked back to row 5 last bin.
It was empty.
Another sales rep, Louis, came around the corner. “Can I help you?”?
“I’m looking for the general sand.”
He shook his head. “We’re sold out. You’ll have to go up to aisle 20 at the other end of the store.
I wanted to scream! I pulled out my phone and called Leigh. I told her what I had gone through and had had it. “We don’t need to work on the patio today. If I go through anymore of this I’m going to be an old man with a heart condition. I may have one right now. I’m coming home.”
“I really wanted to finish the patio today,” she said.
The conversation was brief, ending with my marching orders. I drove back up to the r other end, bought 12 bags of patio sand.
Yes, I bought the same 12 bags of patio sand that I had bought 15 minutes ago and returned.
The mechanical woman was back at the desk. I didn’t even try to explain. Just give me 12 bags of patio sand. “And I need someone to load it.”
“Tom to the loading dock. Tom to the loading dock.” She handed me my receipt without looking at me. “Thanks for shopping at Lowe’s and have a nice day.”
It wasn’t Tom who brought the bags out. It was Ted. When I opened the door and exposed Zeus our German Shepherd, and Tyler, the blue heeler, Ted froze.
I don’t say that lightly. Ted stopped dead in the position he was in when he laid eyes on Zeus. To show him how to do it, I loaded the first bag. Then he followed suit, very cautiously. When the last bag was loaded I wanted to dance.
I finally had my sand. Three purchases and 90 minutes later I had my 12 simple bags of sand.
At home I opened a bag and tried to make a sand castle. It crumbled.
“It’s the wrong kind,” Leigh said. “You want play sand.”