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Top 10 2007

It’s a warm gray Sunday morning. Light rain is melting the 10 inches of snow. Hours are collecting into days that are quietly trudging toward the end of the year. Al Gore was one of the few bright spots in another year cluttered with drug-dumb entertainers, lawmakers who aren’t gay and never have been, baby battles and and Paris Hilton. (I have never seen her on TV, listened to her or watched her have sex.)

The final days of 2007 are a frenzy of Top 10 lists. I read them, recognizing or understanding maybe half of the listings. I always wonder: why 10? But it doesn’t matter. It’s an encapsulation of our collective year. I’m gong to search the Net and share as many top 10 lists as I can. It was a quick and frenzied year and I need to better understand it before time’s tide sucks me into 2008.
First top 10: Simon Dumenco’s Epic Media Meltdowns from the Dec. 17, Ad Age on Line.

Reality check: I’m reading Journey of Souls while the media is serving up Britney.Okay. I’m off to find more top 10s.

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Post Surgery Musings

It’s now one week after surgery (more on that experience in another post).  So did I meet any of my sick-bed goals?  link

Well, I didn’t stay in bed a lot.  I created a nest in the lower living room with a direct shot at our large flat screen TV, my computers on the other side of the room, a pile of books and a stack of movies.

My mp3 player was on the stand behind me full of podcasts, spoken word stories and music.

The first night I didn’t feel like reading, so I watched the four episodes of Masters of Science Fiction that I had recorded.  Why ABC buried this series on a Saturday night and stopped with just a few episodes, I’ll never know.  It contains some of the best acting and thoughtful, intelligent writing on TV.

I finished Journey of Souls in a couple nights and  Deadline in three sittings (“lyings,” actually.  I couldn’t sit).  I have read  some Hemingway short stories and will read more, appreciating again the concise  and powerful writing.

I will get to Jim Harrison.

I went through several TV shows that I had recorded, including The Dog Whisperer, The Office, and in a sweeping bow to my 70s past, recorded WKRP in Cincinnati.

Though I’d seen Once Upon A Time In The West, I watched it again, totally intrigued with Sergio Leone’s  sense of composition, and those hypnotic, lingering close-ups on Charles Bronson,   Claudia Cardinale,
Jason Robards,  and of course, Henry Fonda, who shocked his fans by appearing as a murderous villain (yes, he even shoots a young boy, a scene censored from the TV versions).

I followed this up with watching the director’s commentary version of Pan’s Labyrinth.  Director Guillermo Del Toro goes from formal to very informal  -even colorful — in his description of how a masterpiece is constructed.

I went completely to the other side and recorded a few episodes of Family Guy.   It’s irreverent, written by joyously brilliant politically incorrect fiends.

More next post.

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Post Surgery Activities

I’m going to have the surgery I’ve been putting it off for years. It will knock me out of commission for at least a week.

So I’ve been trying to figure out what I want to accomplish while I’m down. I’m looking at this as a kind of forced, albeit painful vacation.

Here’s a partial list of what I want to do.

Revisit some old movies:

Casablanca (for the fifth time).

Unforgiven (for the fourth time).

Raiders of the Lost Ark (lost track of number of times I’ve watched this).

B horror movies that I loved as a kid and appreciate anew as a trash loving adult. You know, classics like The Brain That Wouldn’t Die and Attack of the Giant Leeches

TV shows:

The Twilight Zone (I taped the whole series during a marathon on the Sci Fi channel a few years ago)

The Office (may be my favorite show of all time, right up there with 24, Lost, and The X Files.

Books:

Deadline by John Dunning who combines a great detective with the world of rare books which was a passion of mine for years.

At least one book by Hemingway to reconnect with a great author who was an early influence on my writing. Maybe A Moveable Feast, one of the few Hemingway books I haven’t read.

One book by Jim Harrison, one of the great living authors.

On The Road. My son bought me the 50th anniversary edition for my birthday. It was an influential book on both my literary appreciation and my writing. I’ve read it three times. The second time was at lunch hour in my car in the parking lot of Ames where I worked as a shoe salesman for two weeks. (That is truly a footnote).

Seneca Myths and Stories, which my daughter gave me for my birthday. I’ve always been interested in myths, which you can see in my novel The Perfect Song.

Firefox for Dummies to learn some more things on this browser that I’ve been using for two years.

MacBook for Dummies. I’ve had a Mac for a year and barely used it. It’s time to change that.

Is this enough? I don’t know. I want to mix the classical and the cheesy.

Escargot and French fries.

That’s what life is all about.

Anybody have any other suggestions?

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Nutty Moment

We live in the sprawling suburb of Big Flats, NY.  I work at a Pennsylvania university 40 miles away.  Because of this,  I don’t know anyone in Big Flats.   When we need something quick we drive to Miniers, a small grocery store three miles away that’s been a fixture in Big Flats for decades.   Because I work at a university about 40 miles away, I know no one in Big Flats.

I don’t know any of the Miniers staff, most of whom are local high school students.

The other night I took bottles and cans to Miniers to feed them into the recyclable bins.  A young cashier who I’d never seen before was unloading the cans bin.  As I stood  waiting for her to finish, she looked at me and did a quick study.

“Are you Dennis Miller?”

I’m sure I looked shocked, trying to figure out how she could have known me.  The owner doesn’t know my name.

“Uh, yes.”

She smiled.  “You’re supposed to buy pecans.”

A Twilight Zone moment  froze brain synapses as I searched for Rod Serling floating in a corner with his cigarette.  Once things unfroze, I started connecting the dots  pretty quickly.  I was supposed to get pecans the day before and forgot them.  I felt my shirt pocket.  Yup, I’d forgotten my cell phone.

My wife called Miniers, gave a description of me and told the girl to be on the lookout.

The girl finished emptying the bin and told me to go ahead.  I was so preoccupied – and a little unnerved – I forgot to pull my receipt from the bin.   The girl, still working with the bottles, pulled it out and handed it to me.

I thanked her and headed down the aisle.

“Don’t forget the pecans,” she called.

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Blind Man in a Bookstore

I’m looking through some remaindered books at Barnes & Noble.  It’s November and dark outside.  I scan the customers in the cafe because I’m a writer can’t help myself.

On the wall up next to the ceiling are blown up likenesses of Hemingway, Raymond Chandler, Amy Tan and Faulkner.  Beneath them in wrap-around sunglasses is a middle-aged man sitting up as straight and motionless as a pine tree on a still day.  He’s so still I wonder if he’s dead and nobody has noticed yet.

I watch.  Finally he moves his left hand but the rest of his body remains still.  His fingers are long and smooth.

I realize he’s blind.

The phrase comes to me: “As out of place as a blind man in a bookstore.”

The writers above him stare out over the customers who are meandering, thumbing through books, flipping through magazines.  The man remains still as a three-dimensional portrait.

Is he here for the ambiance? The smell of new books? The warm sound of quiet voices of the men playing checkers to the right of him? The smell of strong, fresh cafe coffee and the perfume of passing women?

Does he long for the time when he could see, when he could read?

Then I wonder self-consciously if he can sense my focus on him.  Many studies show that blind people develop their remaining senses beyond which most others can.

Another man enters the cafe, walks over and sits down with the blind man.  My intrigue is gone, my questions are no longer important.

The blind man moves now, leaning forward, smiling, talking.

He is no longer out of place.  He has a friend and they are engaged in something that has a much longer tradition than books.

Humans have been reading for a few centuries. We’ve been talking, sharing thoughts and emotions, for thousands of years.

The blind man sips his coffee, leans forward and talks to his friend as Hemingway, Chandler, Tan and Faulkner stare with fixed expressions into their own worlds.

I continue past the loaded shelves where a million conversations are aching to begin.

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Mansfield University Alumni New Social Site

I just discovered a new social site, Kickstart, that Yahoo is developing for recent college graduates and alumni of all ages. It’s been described as a cross between Facebook and LinkedIn. It’s designed to connect alumni of all ages to help young graduates contacts kick start their careers.

I love the concept and I think it has great potential. It goes a long way to helping recent graduates with that frustrating Catch 22: “They want someone with experience but how can I get experience if no one gives me a chance?” This is a good, practical way to network and help our own alumni with job availability information, advice, etc.

It also has the potential to link up college classmates from all classes. It will also be interesting to folks like me to see where other graduates are working. I’m interested in this for a couple of reasons.

1. I graduated from Mansfield in 1971.

2. I’ve served as PR director at Mansfield since 1980 so I know a lot of graduates.

I also like the clean, practical approach. I’ll be interested in watching the site’s growth.

Joining is easy. I registered and completed my profile in about 10 minutes.

Yahoo is offering the incentive: a $25,000 donation to the college with the most alumni registered on Kickstart by the end of the year. I would love to win that contribution for MU.

So, if you’re a Mansfield grad of any age, check out the site, register, and let other MU grads know about it.

You can see my profile here.

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Apple Shines for Me

Apple Shines for Me
My 10-month-old Mac crashed a few weeks ago. I called the Apple Store and a very professional and polite service guy who spoke American guided me through 45 minutes worth of help. We both thought we had the problem solved but were wrong. I called the Apple Store, waited a mere five minutes before getting a guy who spoke English with only the slightest accent. He guided me through five minutes until we hit a certain screen.
“Your machine needs to be sent to our repair center,” he said. “We’ll send you the mailing box.” (I don’t know if I’m getting the jargon exact but it’s the message that’s important here).
“How long does the repair process take?”
“Five to seven days. Usually no more than seven.”
The next day the box arrived with very detailed instructions on how to pack it correctly.
I called the delivery agency, got a recorded set of messages which were actually painless and a little fun to listen to as I was being guided through the pick-up instructions. The agency picked the box up on Monday.
When I came home from work Thursday, I had my Mac back.
I it hooked and it worked like new. They had replaced the hard drive.
I compared this with the service I’ve had on my pc’s over the years. Wait. There is no comparison.
I bought the Mac because I was sucked in by the “cool” factor and I needed a tax write-off.
The lesson for me? “Cool” is cool but the friendly, efficient staff and lightning service makes me an Apple fan for a long, long time.
When I compare this to the dismal customer service I’ve experienced (see my post on Lowe’s), I realize that Apple knows how valuable good customer service is and that many other companies are in business for the profits.  They seem not to realize that good customer service leads to profits.
Apple folks made me feel important, that my problem was important and then they delivered on the service surprisingly fast.
How often do companies happily surprise their customers?
Not often enough.
Apple did.
And in today’s society, where customers have blogs, podcasts and videos, it’s more important than ever, whether you sell computers or education.

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Lowe’s and the Art of Delivery

This is a step-by-step account of trying to order wood pellets (which you burn in a wood pellet stove) from our local Lowe’s.

It’s important to note that I’m not making up any of this.

STEP 1

My wife, Leigh, goes over to Lowe’s and talks with the sales guy in the department. She wants to know what the best brand is. He recommends two — Nature’s Own and xxxxx.

She buys a bag of each and we burn them. We decide on Nature’s Own.

STEP 2

I drive over on Saturday and order six tons of Nature’s Own wood pellets. The sales lady has been there for years and is very efficient. I hand her the paper on which I’ve written “Nature’s Own.”

She copies it down on the order. I tell her we want them delivered on Thursday. I’ve re-arranged my office schedule to take the day off to load the 300 bags into the cellar.

STEP 3

The next morning, the delivery truck arrives. I go out and meet the driver. “They were supposed to be delivered Thursday,” I tell him. He apologizes and says he was told to deliver them today. Since he has a little fork lift I ask him (which Leigh wisely suggested) if he can carry them around back, thus saving us having to load them into our trailer, drive them around and unload them. He walks around the house and surveys things. Sure, he says. Each pallet is wrapped in black plastic to protect the bags.

The driver unloads them all around the back of the house. Leigh and I are ecstatic.

Nathan and his girlfriend, Danielle, come up to help and we start carrying the 40 pound bags into the cellar and stacking them.

Leigh comes out. “Oh no!” We all stop. It is not good when Leigh yells “Oh No!”

People tend to freeze in position.

“That’s the wrong brand! That’s not Nature’s Own. We had this brand before and the pellets didn’t burn. I won’t accept those.” She goes into the house to call Lowe’s. We silently put the bags back on the pallet.

Step 4

She calls the manager who apologizes and says they’ll come and get the bags and replace them with the correct ones. “Thursday,” she says. “It has to be Thursday.” He says that’s fine.

A few hours later the delivery guy returns with a new load of six tons of bags.

“They’re supposed to be delivered Thursday,” Leigh says.

The delivery man shrugs helplessly. Leigh looks at bags. “They’re still not the right ones! It’s not Nature’s Own!”

The delivery man apologizes. “I’ll take them back. I don’t understand what’s going on but our policy is that the customer has to be satisfied.”

Step 5

That afternoon the manager calls. I answered the phone. “I’m just checking to make sure that you got your delivery.”

“No. You delivered the wrong brand, again.” We went through it. “It’s Nature’s Own,” I say for the 20th time.

“And you wanted four tons.”

“No. Six tons.”

Oh. Six tons. Okay. We’ll have that delivered Tuesday.”

“Thursday!”

“Yes, okay. Thursday. My apologies for the confusion.”

Step 6

On Monday morning Leigh and I leave for Meadville, PA where I am to give a presentation at Allegheny College.

On Tuesday, Nathan calls while we we’re getting gas and a hot dog at a convenient mart before heading back home. “The manager called me and said they don’t have Nature’s Own,” he says. “I told him you went over and talked with the sales guy and saw them and brought a bag of them home to test them. Fifteen minutes later he called and said, yes they do carry them and apologized for the confusion.
Half hour later the same deliver man brings the pellets.
Nature’s Own. It was Tuesday, not Thursday, but after four tries, they have gotten it right.
Lowe’s slogan is “Let’s Build Something Together.”
That’s cool. Just don’t deliver the materials.

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Solving Writer’s Block

I mentioned in my last blog that I spent an hour with my son, Nathan in the Barnes & Noble cafe.  He pointed out that I hadn’t written anything on my blog in a long time.  The observation stayed with me and shook me out of my self-imposed writer’s block.  He said something else that made me think.  “I don’t know how you keep up the energy to do two blogs plus all the other stuff you do.”

I thought about that all day in relation to little writing I’ve done lately.

First, I don’t often get writer’s block. I don’t believe in it.  But I do run out of energy and when that happens I’m not as in tune with things around me.  I’m not observant and therefore wind up with little to say.

I do think that on a regular basis the creative well runs dry and when it does, I don’t waste time fretting about it. I think if you force yourself to do one thing too much, you drive it into the ground.  You get as stale as old coffee grinds, and creatively just as useless.

So, when the writing isn’t coming I do other things — read, play with the dogs, take pictures, study sound recording.   All the while, the “writer” is on a fishing trip, half asleep, listening to the chickadees in the trees above and the lapping creek water below.

Sometimes I just study the clouds and marvel at the huge work of art above me that changes every second and is always perfect.

I clip my Dwarf Japanese Juniper and study the shape of its trunk and the branches and visualize how I want them to grow.

Creative energy quietly flows in and when the time is right, when the right feeling is felt, or something is said in a conversation, the energy, words and thoughts start flowing again.

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Barnes & Noble, Social Sites & Blogging Again

I’m sitting in Barnes & Noble Cafe with my son, Nathan, sipping Chinese Flower tea which has a delicate aroma and flavor. He’s drinking a latte which is too sweet and strong for me. We talk about the pros and cons of Facebook and Myspace. He likes Myspace. I like Facebook, though I don’t use it much.

“I went to your blog site and you haven’t posted anything in a long time,” he says.

I nod.

When September hits at Mansfield University where I’m the PR director, my life isn’t my own. Watching school open is like staring at an oncoming train rushing forward at 80 mph. I reach out, grab it and hang on for dear life and get dropped off the following May. One of the most time consuming things for me is the Fabulous 1890s Weekend, which I cochair. The first night football game in the world was played at Mansfield by Mansfield University in downtown on September 28, 1892.

The event was lit by General Electric which was then six months old. When I found this out in 1990, I contacted GE officials and told them they lit the first night football game. They didn’t believe me. Later they called me back and said I was right. We worked together for the next two years. GE produced a very lavish and expensive commercial about their role in night football. Mansfield University nearly disappeared in all the edits, but we did get a mention at the beginning of the spot.

We’re also celebrating the 150th anniversary of the university and the borough. I’m one of the cochairs. Coordinating all the events, the website, and publishing two books has also taken a lot of time.

And I’m creating a five-year strategic marketing plan.

So,for the first time in a long time other things got in the way of my blog.

Nathan brought me back to blog reality.

Thanks, son.

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